return policy

I want to be sure that you are happy with your order! Please get in touch with me to share your concerns and we will work towards a solution together.

A proof of purchase is required for eligibility for all returns.
 


refunds

CUSTOM LETTERING OR ART

My lettering and art are commissioned and made custom for you. I do not take payment ahead of time when dealing with local orders for pickup so that I can be sure your piece is going in the right direction and you are satisfied with your order. For online orders, I will send photos throughout each step of the process and will proceed with customer approval until completion.

For the reasons above: once your order has been delivered, I am unable to process a refund or make an exchange.

LATE OR MISSING REFUNDS

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact me at info@kristenide.com.


shipping

For returns, mail your item(s) to:

4562 Alvarado Canyon Road, Suite E, San Diego CA 92120

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping, if any was paid, will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. I cannot guarantee that I will receive your returned item.